FAQ

Below are a few frequently asked questions

How do I book my lessons?

Go to the booking page. If you do not have an existing lesson plan, select the lesson plan you desire (this includes a 1 of private lesson). If you have an existing lesson plan, select the lesson plan you purchased, book a date and time, and the website should let you use a session from your plan.

Am I ready for a lesson?

Lessons are cheaper than the equipment you have already purchased for this sport! Riding with a coach can not only help you build skills, you can learn about what you didn't know you didn't know, you learn how to progress quickly, and safely so that you can enjoy your equipment and the trail much more! All it takes is the learning mindset and we are willing to teach you for the first time, or hone in your expert skills and even tricks like 360's and backflips! Age and gender doesn't matter, we just want to help you enjoy biking!

Does the coach accept gratuity?

Our coaches accept gratuity in the form of cash or Venmo. There is a link in your follow up email you receive after your lesson is complete. Always appreciated!

Can I purchase a gift card?

Yes. We should have a tab on the homepage. If not, use the Contact Us below and we will get you sorted.

What is your refund policy?

We strive to provide exceptional service and coaching experiences. However, we understand that situations may arise where a refund is requested. Please review our refund policy below:

Refund Requests must be submitted in writing at least 48 hours before your scheduled session.
Administrative Fee: All approved refunds are subject to a $25 administrative fee.
Transaction Fees: In addition to the admin fee, any non-refundable payment processing or website transaction fees incurred by us will be deducted from your refund.
Right to Refuse Service: We reserve the right to refuse service to anyone for any reason. If service is refused, a refund may be issued at our discretion, less applicable fees as outlined above.

We appreciate your understanding and cooperation.

Let’s Work Together

Get in touch so we can start working together.